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232 Websense Installation Guide
Appendix B: Troubleshooting
Proceed with the following network checks:
Check the user machine’s visibility to the domain controller from which
the logon script is being run.
Make sure that NetBIOS is enabled on the machine.
Make sure the user profile is not blocking the execution of the logon script.
Domain Controller Visibility
To determine is the domain controller is visible to the workstation:
Attempt to map a drive on the client workstation to the domain
controller’s root shared drive. This is the drive from which the logon
script is normally run, and on which
LogonApp.exe resides.
Run the following command from a Windows command prompt on the
workstation that is not being identified:
net view /domain:<domain name>
If either of these tests fails, see your Windows operating system
documentation for possible solutions. This is a network connectivity problem
and not a Websense issue.
NetBIOS
Make sure that NetBIOS for TCP/IP is enabled and that the TCP/IP NetBIOS
Helper service is running on the client machine. If either of these is not
running, the Websense logon script will not execute on the user machine.
The TCP/IP NetBIOS Helper service runs on Windows 2000, Windows XP,
Windows Server 2003, and Windows NT. In Windows 98, TCP/IP NetBIOS
is enabled by default.
If your network uses Active Directory, and if you have Windows 98 client
machines, go to the Microsoft website for assistance: www.microsoft.com/
windows2000/server/evaluation/news/bulletins/adextension.asp.
User Profile Issues
If the user profile on the local workstation is corrupt, it can prevent the
Websense logon script (as well as the Windows GPO settings) from running.
To eliminate this as a cause:
1. Log on to the workstation as a local administrator.
- Installation Guide 1
- Sun Java 1
- System Web Proxy Server 1
- Trademarks 2
- Contents 3
- Introduction 7
- Websense Components 8
- Chapter 1: Introduction 10
- How Websense Filtering Works 11
- Network Configuration 15
- LogonApp.exe, the client 21
- Remote Filtering components 22
- Integration Product 24
- Basic Network Configuration 25
- Websense Reporting Components 26
- Directory Services 27
- System Requirements 30
- User Workstations 31
- Versions Supported 34
- Before You Upgrade 36
- Upgrading on Solaris or Linux 38
- /root/Websense_setup 39
- WebSecuritySuite632Setup 46
- C:\temp or select another 46
- Remote Filtering Server 48
- Upgrade Syntax 52
- Web Security Suite 53
- ./install.sh 62
- ./install.sh -g 62
- /etc/rc3.d/ 82
- S11WebsenseAdmin 82
- Websense/Manager 92
- /root/Websense_setup 94
- Windows Procedures 101
- Websense Installation Guide 102
- Virtual Directory Selection 116
- RADIUS Agent 117
- Remote Filtering Client Pack 130
- Remote Filtering Client 131
- C:\Program 133
- Files\Websense 133
- CPMClient.msi file 133
- WSSEK.dat file 136
- /opt/Websense/bin/WSSEK.dat 136
- Solaris and Linux Procedures 142
- Websense Manager 144
- Network Agent 146
- Logon Agent 154
- Modifying an Installation 162
- Websense Component Selection 164
- Removing Components 172
- Remove Components 174
- Solaris or Linux 175
- /opt/Websense): 176
- ./uninstall.sh 176
- ./uninstall.sh -g 176
- Repairing an Installation 177
- config.xml 178
- websense.ini 178
- eimserver.ini 178
- Windows 2000 Services List 186
- Solaris and Linux 187
- Chapter 5: Initial Setup 190
- ./start_manager 192
- Database Download Settings 193
- File Location 197
- Deployment Tasks 198
- Preparing the Logon Script 198
- Active Directory 201
- Logon.bat) 202
- LogonApp.exe 202
- Logon.bat) in the Script 202
- Windows NTLM 203
- A dialog box appears 205
- Proxy/Cache Server List 206
- /opt/Websense) 207
- ./TrafficVisibility.sh -g 207
- DC Agent on Linux 210
- SOCKS Proxy Servers 212
- SiteWatcher™ 215
- BrandWatcher™ 215
- ThreatWatcher™ 215
- Filtering is unavailable 217
- Stealth Mode 221
- Appendix A: Stealth Mode 222
- Troubleshooting 225
- SetupLanguagePack.exe 226
- ./installLanguagePack.sh 226
- ./installLanguagePack.sh -g 226
- Subscription Key 227
- Internet Access 228
- Restriction Applications 229
- Websense Global policy 231
- Domain Controller Visibility 232
- User Profile Issues 232
- Appendix B: Troubleshooting 233
- /opt/Websense directory 236
- ./WebsenseAdmin status 236
- ./WebsenseAdmin start 236
- RFSErrors.log file is: 238
- \Program Files\Websense\bin 238
- /opt/Websense/bin 238
- Technical Support 241
- Appendix C: Technical Support 242
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